Effective Date: June 1, 2026
Thank you for shopping with MAKSYM TECH SUPPLY LLC. We want you to be satisfied with your purchase. If you are not completely satisfied, please review our return and refund policy below.
Eligibility for Returns
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, items must:
- Be unused, unworn, and in their original condition
- Include original packaging, tags, and accessories
- Not show signs of damage caused by misuse or improper handling
- Be accompanied by proof of purchase
Returns that do not meet these requirements may not be accepted.
Non-Returnable Items
The following items are generally not eligible for return:
- Final sale or clearance items
- Gift cards
- Personalized or customized products
- Items marked as non-returnable
- Products damaged through customer misuse
Return Process
To initiate a return, please contact our customer support team with:
- Order number
- Customer name
- Reason for return
- Photos of the item if applicable
Once approved, return instructions will be provided.
Customers should not return items without prior authorization.
Refunds
After receiving and inspecting the returned item, we will notify you regarding the approval status of your refund.
If approved:
- Refunds will be issued to the original payment method
- Processing times may vary depending on your financial institution
- Shipping fees are generally non-refundable unless otherwise required by law
Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
We may request photographs or additional information to evaluate the issue and provide an appropriate resolution.
Exchanges
We currently do not guarantee direct exchanges. Customers may be advised to return eligible items and place a new order.
Return Shipping Costs
Customers may be responsible for return shipping costs unless:
- The item received is defective
- The wrong item was shipped
- The return is required by applicable consumer protection laws